custompatchmaker

Make My Design

Refund Policy

At Custom Patch Maker, every patch is custom-made. Because of this, all sales are final and refunds are not available once production has started.

Refunds Are Only Available If:

  • We sent the wrong size, design, or color due to our mistake.

  • The product arrives damaged or defective.

Refund Conditions

  • You must contact us within 7 days of receiving your order with proof (photos/videos).

  • If a refund is approved, it is the buyer’s responsibility to ship the product back to us.

  • Return shipping fees must be paid by the buyer.

  • Once we receive and review the returned item, we will process your refund for the product cost only (shipping fees are non-refundable).

  • Refunds are processed within 2–7 business days after the return is approved.

  • If the returned product is damaged, used, or different from what was originally sent, we will not issue a refund or exchange. In this case, it is the buyer’s responsibility to arrange delivery back to them at their own cost.

No Refunds Will Be Issued For:

  • Customer mistakes in size, color, text, or design.

  • Change of mind after order placement.

  • Shipping carrier delays beyond our control.

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